Much research has been done around bots with over 50% of business looking to implement a chat-bot strategy within the next 12 months.
In a nutshell a Bot is a high level conversational piece of software – essentially a computer program capable of understanding a query for example questions, commands, orders etc from a human and able to deliver logical responses.
From a technical point of view, there is a lot that goes into making a chat-bot work. From a consumer point of view, bots are extremely simple to use.
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